Encapsa AI Privacy

User Data Deletion Instructions

Effective date: August 19, 2026

You may request deletion of personal information associated with your Encapsa AI account, including information received through a connected Facebook or Meta account.

Ready to submit a deletion request?

Email our privacy team with the subject “User Data Deletion Request.”

legal@encapsa.ai

On this page

1. Overview
2. Information We Store
3. Request Deletion
4. Remove Facebook Access
5. What Happens Next
6. Retention Exceptions
7. Contact Us

Overview

Encapsa AI Inc. (“Encapsa AI,” “we,” “us,” or “our”) allows users to request deletion of personal information associated with their use of our services.

These instructions apply to information associated with an Encapsa AI account and to information received when a user connects a Facebook or Meta account, Facebook Page, or related Meta service to Encapsa AI.

Removing Encapsa AI from your Facebook or Meta account stops future access through that connection, but it may not automatically delete information previously received by Encapsa AI. To request deletion from Encapsa AI’s systems, follow the email instructions below.

Information We May Store

The information associated with an Encapsa AI account or connected Facebook or Meta service depends on the features authorized and used. We may store the following categories of information:

Encapsa AI account information

• Your name, business email address, organization, and account identifiers.
• Account, authorization, support, and connection records associated with your use of Encapsa AI.
• Operational and security records needed to maintain, troubleshoot, and protect the service.

Facebook and Meta connection information

• Your Facebook user ID.
• Your Facebook username, when available.
• The user access token created when you authorize the connection.
• The ID of a Facebook Page connected to Encapsa AI.
• The Page access token needed to perform authorized Page features.
• Connection timestamps and the Encapsa AI organization associated with the connection.

Content received through authorized features

• Published Facebook Page post information requested to provide an authorized feature, such as post identifiers, publication dates, messages, attachment details, media types, and media URLs.
• Copies of Page images or media imported into an Encapsa AI organization at the user’s direction.
• Information delivered through Facebook lead or webhook events when a customer configures those features, including event metadata and information submitted through the connected form or service.

Encapsa AI does not receive or store your Facebook password.

How to Request Data Deletion

Send your deletion request to legal@encapsa.ai from the email address associated with your Encapsa AI account whenever possible.

1. Use the subject line “User Data Deletion Request.”
2. Provide your full name.
3. Provide the email address associated with your Encapsa AI account.
4. Provide your organization or business name, if applicable.
5. If the request concerns a Facebook or Meta connection, provide the Facebook username or user ID associated with the connection, if known.
6. Clearly state that you want Encapsa AI to delete the personal information and connected Facebook or Meta data associated with your account.

Example request

Subject: User Data Deletion Request

Hello, I would like to request deletion of the personal information and connected Facebook or Meta data associated with my Encapsa AI account.

Full name: [Your name]

Account email: [Your email]

Organization: [Your organization, if applicable]

Facebook username or user ID: [If known]

Do not send your password, access token, payment-card information, government identification number, or other sensitive credentials by email.

Email a deletion request

Remove Encapsa AI from Facebook or Meta

You may also remove Encapsa AI’s access through your Facebook or Meta account:

1. Open your Facebook account settings.
2. Open the Apps and Websites section.
3. Locate Encapsa AI in the list of connected or active applications.
4. Select Encapsa AI and choose the option to remove the application or revoke its access.
5. If Facebook offers an option to delete information associated with the application, select that option.

Facebook and Meta may change the names or locations of these settings. Removing the application prevents future access through that authorization, but it may not delete information already held by Encapsa AI. Send an email deletion request to legal@encapsa.ai to request deletion from Encapsa AI’s systems.

Removing Encapsa AI does not delete information, posts, Pages, forms, or other content stored in your Facebook or Meta account. You must manage that information directly through the applicable Meta service.

What Happens After You Submit a Request

Encapsa AI will review the request and may ask for additional information reasonably necessary to verify your identity, confirm your authority to act for an organization, locate the relevant account, and protect information from unauthorized deletion.

After verification, Encapsa AI will delete or de-identify personal information under its control that is covered by the request, subject to applicable legal, security, contractual, and retention requirements. For a connected Facebook or Meta account, this may include removing the connection record, associated user and Page identifiers, access tokens, and other information associated with that authorization.

Encapsa AI will process verified requests in accordance with applicable law and will confirm completion or provide an explanation if any information cannot be deleted.

Data Controlled by an Encapsa AI Customer

Encapsa AI may process information on behalf of a business customer. If an employer, business, agency, or other organization submitted your information to Encapsa AI or controls the applicable account, that organization generally determines how the information is used and whether it should be deleted.

You should direct a request concerning customer-controlled information to the organization that provided or controls it. If Encapsa AI receives such a request directly, we may refer you to the applicable customer and assist that customer with the request.

Information That May Be Retained

Certain information may be retained when reasonably necessary or required for:

• Compliance with applicable legal, accounting, tax, regulatory, or reporting obligations.
• Fraud prevention, security, abuse detection, and incident investigation.
• Establishing, exercising, or defending legal claims.
• Resolving disputes and enforcing applicable agreements.
• Maintaining records of the deletion request and Encapsa AI’s response.

Limited backup copies may remain during ordinary backup rotation for up to 90 additional days after deletion from active systems. Backup copies remain protected and are not restored for ordinary business use.

Aggregated or de-identified information that no longer identifies you may also be retained.

Contact Us

For questions about these instructions or to submit a user data deletion request, contact:

Encapsa AI Inc.

7010 E Chauncey Ln, STE 230

Phoenix, AZ 85054

United States

Email: legal@encapsa.ai